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shipping & returns


Shipping

Standard - (Delivered in 7-10 business days) FREE
Priority - (Delivered in 3-5 business days)
$15.00 per order
Express- (Delivered in 1-3 business days) $25.00 per order

For AK, HI, and all U.S. Terr. and APO/FPO addresses, please allow an additional 1-2 business days for delivery with any shipment option.
ShoeMall Express Order Deadline:
If you order before 11:00am (CT) your order should be shipped the same day.
If you order after 11:00am (CT) your order will not be shipped until the following business day.
ShoeMall Express Orders are not shipped or delivered on weekends or holidays.
Please note:
  • In-stock items normally leave our warehouse within 24 hours of receiving your order.
  • Delivery times are estimated on in-stock availability and depend on where you live.
  • Business days do not include weekends or federal holidays.
  • Shipping and processing charges include processing your orders and payments, receiving and storing goods at our warehouse, processing returns, packing and delivering our products in a manner that assures a safe, secure and timely delivery of your order, and replacing any goods that are lost or damaged in transit. These charges are non-refundable.
  • Orders may be shipped to one address only.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from Shoemall. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Join MyUS.com and get your US suite number for export.
2. Shop online at US stores, and ship your purchases through MyUS.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Save on your first MyUS order with a special MyUS promotion running through July 31st, 2014. Click on the MyUS logo below for details and to sign up today.



Returns & Exchanges

Customer satisfaction is our #1 priority at ShoeMall.com. If you are not completely satisfied with your purchase, please send your item(s) back to us within 120 days and we'll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and processing charges are non-refundable.) We do not accept COD´s and any item sent "Return To Sender" is not usually received. There are two easy ways to begin the return and exchange process:

Return/Exchange using Return Label (Most Convenient)
The Return Label is a return option that can save you a trip to the post office. Simply attach the Return Label to the outside of your package and give it to your postal carrier. The Return Label will deduct $6.95 from your refund amount in order to cover the return shipping and processing fees. Please allow at least 10 business days for your return to reach us. The Return Label service is not available for Amazon orders, PayPal orders, or APO/FPO, Alaska, Hawaii, or U.S. Territory shipments.



1. Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
2. You'll find your Return Label printed on the front of your PACKING SLIP. Attach it to your package for the quick and easy shipment and processing of your return or exchange.
3. No postage is required up front, instead $6.95 will automatically be deducted from your merchandise credit.
4. Give your package to your postal carrier or drop it off at any post office or FedEx location.
5. You can track your return package at www.FedEx.com/us using the tracking number at the bottom of the Return Label.


Return/Exchange On Your Own


1. Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
2. Address and ship package to:
  ShoeMall.com
  Returns and Exchange Dept.
  425 Well Street, Suite 100
  Chippewa Falls, WI 54774