shipping & returns

Shipping
 
Standard - (Delivered in 7-10 business days)
FREE
Priority - (Delivered in 3-5 business days) 
$15.00 per order
Express- (Delivered in 1-3 business days) 
$25.00 per order

For AK, HI, and all U.S. Terr. and APO/FPO addresses, please allow an additional 1-2 business days for delivery with any shipment option.
ShoeMall Express Order Deadline:
If you order before 11:00am (CT) your order should be shipped the same day.
If you order after 11:00am (CT) your order will not be shipped until the following business day.
ShoeMall Express Orders are not shipped or delivered on weekends or holidays.
Please note: 
In-stock items normally leave our warehouse within 24 hours of receiving your order. 
Delivery times are estimated on in-stock availability and depend on where you live. 
Business days do not include weekends or federal holidays. 
Shipping and processing charges include processing your orders and payments, receiving and storing goods at our warehouse, processing returns, packing and delivering our products in a manner that assures a safe, secure and timely delivery of your order, and replacing any goods that are lost or damaged in transit. These charges are non-refundable. 
Orders may be shipped to one address only. 
 
 
International Shipping
 
ShoeMall.com has teamed up with Access USA to help overseas customers with their purchases for ShoeMall.com. Access USA is an international mail forwarder that can provide you with your own private U.S. street address to receive mail and merchandise. They will then consolidate your items and ensure proper, timely, and economical delivery of your ShoeMall.com purchase to your international address (at shipping rates that can save you up to 70%). Visit Access USA via the link below to learn more. 
 
 Click here to learn more about Access USA 
 
 
 

 
Returns & Exchanges
 
Customer satisfaction is our #1 priority at ShoeMall.com.  If you are not completely satisfied with your purchase, please send your item(s) back to us within 365 days and we'll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and processing charges are non-refundable.)  We do not accept COD´s and any item sent "Return To Sender" is not usually received. There are two easy ways to begin the return and exchange process:
 
 Return/Exchange using Return Label (Most Convenient)
 The Return Label is a return option that can save you a trip to the post office; or UPS center. Simply attach the Return Label to the outside of your package and give it to your postal carrier. The Return Label will deduct $6.95 from your refund amount in order to cover the return shipping and processing fees. Please allow at least 10 business days for your return to reach us. The Return Label service is not available for Amazon orders, PayPal orders, Bill Me Later orders, or APO/FPO, Alaska, Hawaii, or U.S. Territory shipments.
 
 
 
1.
Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
2.
You'll find your Return Label printed on the front of your PACKING SLIP. Attach it to your package for the quick and easy shipment and processing of your return or exchange.
3.
No postage is required up front, instead $6.95 will automatically be deducted from your merchandise credit.
4.
Give your package to your postal carrier or drop it off at any post office or FedEx location.
5.
You can track your return package at www.FedEx.com/us using the tracking number at the bottom of the Return Label.
 
 
 
Return/Exchange On Your Own 
 
 
1.
Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
2.
Address and ship package to:
 
ShoeMall.com
 
Returns and Exchange Dept.
 
425 Well Street, Suite 100
 
Chippewa Falls, WI 54774