How to Return Items
How do I return an item to ShoeMall?
Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD's and any item sent "Return to Sender" is not usually received.
If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.
To make returns even easier, our Return Label option doesn't require payment up front. Simply leave your package for your postal carrier or drop it off at any post office and we will deduct the Return Label cost from your credit. Instructions included in package.
How does the Return Label work?
The Return Label is a return option that can save you a trip to the post office. Simply attach the Return Label to the outside of your package and give it to your postal carrier. The Return Label will deduct $6.95 from your refund amount in order to cover the return shipping and processing fees (sales tax will apply to residents of certain states). Please allow at least 10 business days for your return to reach us. The Return Label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Territory shipments. Some orders ship directly from the vendor and may be excluded from our Return Label service.
Return/Exchange using Return Label (Most Convenient)
||Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
||You'll find your Return Label printed on the front of your PACKING SLIP. Attach it to your package for the quick and easy shipment and processing of your return or exchange.
||No postage is required up front, instead $6.95 will automatically be deducted from your merchandise credit.
||Give your package to your postal carrier or drop it off at any post office or FedEx location.
You can track your return package at www.usps.com using the tracking number at the bottom of the Return Label.
Wrap your return securely in its original box and ship it using the Return Label or insured Parcel Post to:
Returns and Exchange Dept.
425 Well Street, Suite 100
Chippewa Falls, WI 54774
If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-704-5478. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us via email anytime. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed.