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ShoeMall
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Returns & Exchanges(7 Results)

Return Policy

We believe so strongly in the quality of each product we offer that we have one of the best guarantees in the business. If you're not completely satisfied with any item you purchase from us, send it back within 60 days and we'll replace it or give you a refund. Any product returned to us must be in ...

Damaged/Defective Items

If something was wrong with your order when it arrived, we want to make it right! Please Contact Us, and one of our Customer Service Representatives will be happy to assist you.

Exchange Charges

The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Simply return your package to a FedEx location. Please visit https://local.fedex.com/en-us to find the nea...

How to Exchange Items

ShoeMall's Return Form includes an area for exchanging items. Simply fill out the return form, putting the items being returned under the appropriate spot and then filling out the items desired for exchange. Items will be exchanged upon receipt of the shipment.

How to Return Items

Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not a...

Refunds

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...

Exchanges

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.