Sales Tax
The United States Supreme Court recently decided an important case related to sales tax collection, and, in response to that decision, many states are now imposing taxes on online and other remote transactions. When a state enacts a sales tax law covering online or other transactions that take plac...
Product Questions
Need help? Our customer service representatives are ready to help you seven days a week from 6:00 am to midnight (Central Time). You can also contact us via email.
Shipping Address
Yes. During the order process, enter the name and address of the person you would like the package sent to into the shipping information section.
Email Unsubscribes
Every e-mail message we send you has an "unsubscribe" link that you may use to remove yourself from our list. You may also contact us and request to be removed. You will be removed from our email list within 10 business days of unsubscribing.
Cancel Order
Yes, as long as your order has not begun processing, you can cancel your order online from your Order History page or change your order by calling our Customer Service Representatives. To cancel unshipped items on a specific order, click on the related order number from your Order History page and u...
Heel Height Guidelines
Height done right! Heel heights are measured on the middle of the heel (click on “Heel Height Guidelines” for a visual). Heel heights are also determined by the size of the shoe. As the shoe gets larger, the heel gets proportionately higher. In other words, the heel on a size 6 will not be as high a...
How to Find Promotions
One great way to receive information on upcoming promotions at is to sign up to receive our emails. This option is available at the bottom of each page on the website. Simply enter your email address and we will begin sending special offers and the latest trends within 1-2 weeks. Another option is t...
About ShoeMall
About ShoeMall Welcome to ShoeMall! We’re the top online source for men’s, women’s, boys’, and girls’ footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the...
Cookies
Cookies are small pieces of information that are stored by the browser on your hard drive. Our site stores some information on your computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name or sens...
How to Exchange Items
ShoeMall's Return Form includes an area for exchanging items. Simply fill out the return form, putting the items being returned under the appropriate spot and then filling out the items desired for exchange. Items will be exchanged upon receipt of the shipment.
Return Policy
We believe so strongly in the quality of each product we offer that we have one of the best guarantees in the business. If you're not completely satisfied with any item you purchase from us, send it back within 60 days and we'll replace it or give you a refund. Any product returned to us must be in ...
Men's Shoe Sizes
We have all the men's shoes you need to fit your look! To find your perfect fit, use our US, Euro and UK size conversion charts — just click on “Men’s Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while we...
Women's Shoe Sizes
We have all the women's shoes you need to fit your look! To find your perfect fit, use our US, Euro and UK size conversion charts — just click on “Women’s Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet whil...
Order Status
You may check your order status online anytime by visiting the Order Status page and entering your order number and billing zip code. If you have a website account with us, you may also view your order status by signing in to your account and navigating to the Order History page. You can also check ...
Cancelled Order
If your order is cancelled before shipment, a notification email or letter will be sent containing cancellation information.
Affiliates
ShoeMall is one of the web’s largest footwear sites! Our wide variety of products, customer-friendly site, in-stock inventory, high conversion rate, and low reversal rate translate into high commissions for our affiliates! It’s a fantastic way to earn extra money. It’s easy and it&...
How to Return Items
Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not a...
Fit Tips
Find your fit! From cute boots and sandals to perfect workwear, use our fit tips to help find the sizing that would be perfect for you. Unsure of your size or you do not see your exact size? We offer these suggestions: 1. Shoes sizes increase ¼ inch for every half size. A size 8 ½ shoe ...
Multiple Uses of Promo Codes
Yes! Unless the offer states otherwise, a promotional code may be used an unlimited number of times until the deal expires.
Promotion Code Not Working
If for some reason your promotional code doesn't appear to be working, please double check the expiration date and any exclusions related to the offer. If the offer has not expired and doesn't carry any applicable exclusions, please contact us for additional assistance.
Your Account
Your account is simply an area that we store your personal information for you. This is especially helpful to you when you shop our site again. You will not have to enter in your billing information and will only be asked a few security questions in order to complete you checkout – in a manner of se...
Gift Certificates
We no longer offer gift certificates for purchase. If you have a gift certificate that you need help redeeming please contact customer service.
Men's Clothing Sizing
Come one, come all sizes! How To Measure Neck Place an index finger under the tape to ensure a comfortable fit, and measure around the fullest part of your neck where your shirt collar would sit. Shirt Collar Lay the collar of a shirt flat and measure from the center of the collar button to the ...
How do I find items in my size?
We have many brand-name shoes in sizes 4-17 and in widths from AAAAA (5A) - EEEEEE (6E). For ordering, if you are familiar with the brand, order the size you would usually buy. To shop by your size and width, use our easy search tool style finder.
Kids' Shoe Sizes
We have all the kids’ shoes you need to complete their closet! To find your kid's perfect fit, use our US, Euro and UK size conversion charts — just click on “Kids’ Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure thei...
Email Subscriptions
We'd love to keep you in the loop! Just scroll to the bottom of any page on our website, and enter your email address in the Sign Up For Email field. Then hit enter or click the plus sign, and you'll hear from us soon!
How to Receive Promotions
If the promotion is advertised on the website, the discount can be applied during the checkout process. You may need to enter a promotion code in your shopping bag and click "apply code" for some promotions. Please be sure to read all of the details of the offer to be sure it applies to your purchas...
Exchanges
Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.
Women's Shoe Widths
Wide, narrow or medium widths? We have you covered! We offer many shoes in multiple widths from super slim (A4) to extra wide (E6)! Find your perfect width with the information below. Note that because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while weari...
Terms of Use
This Terms of Use Agreement (the “Agreement”) applies to any and all websites, apps, and online services associated with Mason Companies, Inc., its affiliates and subsidiaries, including without limitation, B.A. Mason, Inc., and including its trade names, including without limitation, B.A. Mason, In...
Men's Accessories Sizing
Spice up your style with some new accessories! Whether you need a new hat or a new pair of gloves, ShoeMall has the perfect look for you. Click on our “Men’s Accessories Sizing” link for more information on hat and glove sizing. Hats + Caps Size Head (inches) S 6-6...
Cancel Backordered Item
If you have been notified that the item you purchased is not immediately available for shipment, you may cancel the item by: Navigating to your Order History page and clicking on the related order number to open the Order Details page. Then, click on the Cancel Item link next to the backordered i...
Exchange Charges
The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Simply return your package to a FedEx location. Please visit https://local.fedex.com/en-us to find the nea...
Women's Clothing Sizing
It is best to have someone take the measurements for you, measuring over undergarments only.Chest (Bust) Measure under your arms around the fullest part of your chest/bust, keeping the tape parallel to the floor. Waist Measure around your natural waistline. Keep the tape comfortably loose. Hip (Se...
Shipping Methods & Charges
Standard - (Delivered in 5-7 business days) FREE Priority - (Delivered in 3-5 business days) Additional $15.00 per order Express- (Delivered in 1-3 business days) Additional $25.00 per order ...
Payment Methods
Credit Cards ShoeMall accepts Visa, MasterCard, American Express and Discover with United States billing addresses only. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. This means you pay nothing if unauthorized charges are made to...
Update Account Information
Simply click the login link at the top of any page on the websites. Enter your name and password (we can help you remember if you like) and you're in. It's that easy.
Group Purchases
ShoeMall.com is delighted to assist you with group purchases for commercial, team, or individual use. If you have any inquiries please contact us. Our customer service representatives are ready to help you seven days a week from 6:00 am to midnight (Central Time) at 1-800-704-5478. You can also cont...
Multiple Promo Codes
Only one promotional code can be used on each purchase. The code you enter last will be the discount applied to your current order. If you type in a specific promotional code, this will override any promotion from an online advertisement.
Jewelry Sizes
When it comes to jewelry, one size doesn't always fit all. That's why we've provided sizing tools to ensure you select your perfect size and to make gift giving easier than ever. Click on “Jewelry Sizes” to learn more about our necklace and ring sizing! Jewelry ...
How to Use Promotion Codes
Applying a Promotion Code to Your Order Place qualifying items* into your shopping bag/cart. In the text box underneath the "Apply Promo Code" title, enter the promo code indicated on the email or website. Then, click the "Apply Code" button to receive the discount. *Note: Some brands do no...
Men's Shoe Widths
Wide, narrow or medium widths? We have you covered! We offer many shoes in multiple widths from slim (A2) to extra wide (E6)! Find your perfect width with the information below. Note that because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while wearing th...
Women's Accessories Sizing
Spice up your style with some new accessories! Whether you need a new hat or a new pair of gloves, ShoeMall has the perfect look for you. Click on our “Women’s Accessories Sizing” link for more information on hat and glove sizing. Hats + Caps Size Head (inches) S ...
Backorder Shipping Charges
No. Shipping fees are charged only once for the entire order once your first shipment is sent. Remember, standard shipping with ShoeMall is FREE, only Priority and Express options cost extra.
International Shipping
Unfortunately, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
Backorder Status & Shipping
If an item is on temporary backorder, we will send you a postcard in the mail with its expected ship date. If we have your email address on file, we will also send you an email notification. You can check on a backordered item either by clicking on Order Status at the top of the website, or by conta...
Forgot My Password
Sure we can. Click the "Sign In" link at the top of any page. Then click on "Forgot Password?". Follow the instructions, and we will email you a link to reset your password.
Secure Shopping
ShoeMall is deeply committed to your online order security. Shopping at ShoeMall is always safe and secure. We take every step to ensure the security of your personal information such as your name, address and credit card number. ShoeMall uses industry standard, state-of-the-art VeriSign Security Ce...
Privacy Policy
This Privacy Policy (“Policy”) applies to information collected by Mason Companies, Inc., and its subsidiaries and affiliates, including without limitation, B.A. Mason, Inc., and its brands, including without limitation, ShoeMall®, Stoneberry®, Masseys®, Mason Easy-Pay®, K. Jordan®, Maryland Square®...
COVID-19 Update
We Are Here To Serve You Through COVID-19 At our company, the safety and stability of our customers and employees is our #1 concern. We have transitioned much of our business to home-based operations, and for our team members that continue to serve you within our facilities, we have implemented res...
Refunds
Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...
Kids' Clothing Sizing
Find sizing for all ages of children. How To Measure Chest Measure under your arms around the fullest part of your chest, keeping the tape parallel to the floor. Waist Measure around your natural waistline. Keep the tape comfortably loose. Hips With your feet together, measure around the f...